This DreamWin Privacy Policy explains what personal information we collect, why we need it, how we protect it, and what choices are available to every player using the platform in the Philippines.
The DreamWin approach is practical: collect only what is reasonably needed, use it for stated purposes, keep it secure, and give players a clear way to ask questions.
DreamWin collects information needed to open accounts, confirm eligibility, process Philippine payments, prevent fraud, support players, and operate games properly. We do not ask for unrelated information just to fill a database.
Payment information connected with GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard is handled for deposits, withdrawals, verification, and financial security.
DreamWin players may ask about their information, request corrections, manage promotional preferences, or raise a privacy concern. Requests are reviewed with account security and legal obligations in mind.
By creating an account, signing in, making a transaction, joining a promotion, or playing on DreamWin, you acknowledge the practices described in this policy. This document should be read together with the applicable DreamWin Terms and Conditions. If you do not agree with the handling described here, please avoid submitting personal information or using the platform.
This policy covers visitors, registered players, referral participants, and other people who communicate with DreamWin through the website or official support channels. It applies to information provided directly by you, generated while you use DreamWin, or received from payment, verification, security, and game-service providers supporting the platform.
DreamWin is intended for adults aged 18 and above. The platform is not designed for minors, and DreamWin does not knowingly invite or permit anyone below the legal minimum age to open an account. If information indicates that an account may belong to a minor, access may be restricted while age and identity checks are completed.
This Privacy Policy applies only to DreamWin services. It describes the normal privacy practices relevant to account registration, gaming records, promotions, referrals, payment activity, support communications, fraud prevention, and responsible gaming measures.
The information collected depends on how you use DreamWin. A visitor who reads a page provides less information than a registered player who deposits, plays, claims a bonus, or requests a withdrawal. The main categories are listed below.
| Category | Typical information | Main reason |
|---|---|---|
| Account details | Name, date of birth, mobile number, username, contact details, and account preferences | Registration, login, eligibility checks, communication, and support |
| Verification records | Government-issued identification details, proof of payment ownership, and verification results | Identity checks, age checks, fraud prevention, and account security |
| Transaction information | Deposit and withdrawal amounts, payment method, reference numbers, dates, and transaction status | Processing payments, maintaining wallet records, and resolving transaction concerns |
| Gaming activity | Games played, bets, winnings, losses, bonus use, session history, and VIP activity | Operating games, settling results, applying rewards, and promoting responsible play |
| Device and usage data | Browser type, device type, approximate location, access times, and security logs | Website operation, performance, account protection, and abuse detection |
| Support records | Messages, complaint details, uploaded evidence, and case resolutions | Answering questions, resolving disputes, and improving DreamWin support |
Please provide accurate and current information. False, incomplete, or outdated details can prevent DreamWin from verifying your identity, protecting your wallet, or processing a withdrawal. Never send passwords or one-time PINs through ordinary support messages.
DreamWin receives information directly when you register, update your profile, make a deposit, request a cashout, join the VIP Club, use a referral offer, set a responsible gaming limit, or contact support. Information is also generated automatically as you navigate the website, open games, place bets, and manage your wallet.
Some records come from service providers working with DreamWin. A payment provider may confirm whether a transaction succeeded. An identity-check service may confirm whether submitted details match an official document. A game provider may return a game round result, while a security system may identify unusual login or transaction activity.
DreamWin aims to receive only the details reasonably required for each service. Where a provider processes information independently under its own legal duties, that provider remains responsible for its own handling practices.
DreamWin uses personal information to create and administer player accounts, authenticate logins, maintain wallet balances, record gameplay, settle bets, apply bonuses, calculate VIP rewards, process referrals, answer support requests, and send service notices. These activities are necessary to provide the features requested by players.
Information may also be used to confirm age and identity, protect accounts from unauthorised access, review suspicious activity, prevent duplicate accounts, detect bonus abuse, investigate payment disputes, meet record-keeping duties, and support anti-fraud controls. These checks help DreamWin protect both the individual player and the wider platform.
With the appropriate basis or player choice, DreamWin may use account and activity information to present relevant promotions, new game notices, VIP updates, or reminders. Marketing messages are separate from essential account communications. Even if you stop promotional messages, DreamWin may still send important security, transaction, policy, or responsible gaming notices.
DreamWin does not sell player personal information to unrelated businesses for their independent advertising. Information is shared only where there is a valid operational, security, legal, or player-requested reason.
DreamWin supports payment methods commonly used in the Philippines, including GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, Visa, and Mastercard. Transaction data may include the amount in Philippine pesos, payment channel, masked account details, reference number, status, and related verification records.
Complete card credentials or wallet security codes should not be entered anywhere except the authorised payment flow. DreamWin personnel will never ask you to disclose a full password, card PIN, wallet PIN, or one-time PIN. If someone asks for those details while claiming to represent DreamWin, do not provide them.
Financial records may be retained for reconciliation, withdrawal reviews, payment disputes, security monitoring, fraud prevention, and applicable record-keeping requirements. A transaction may be delayed while DreamWin confirms that the payment method belongs to the registered account holder.
DreamWin may use cookies, local storage, session identifiers, and similar browser technology to keep players signed in, remember preferences, maintain session security, measure page performance, and understand which platform features are useful. Some cookies are needed for basic functions such as login, account protection, and wallet navigation.
Performance information helps DreamWin identify slow pages, broken controls, or device-specific issues affecting Filipino players. Analytics may describe general usage patterns, but DreamWin aims to avoid collecting more information than necessary for the stated purpose.
You may control cookies through your browser settings. Blocking essential cookies can affect login, security checks, game loading, and payment flows. Clearing cookies may also sign you out and remove saved preferences from that device.
DreamWin may share limited information with trusted service providers that help operate the platform. These can include payment processors, identity verification providers, hosting and security services, customer support tools, game suppliers, fraud-monitoring services, and professional advisers. Providers receive only the information reasonably required for their assigned function.
Information may also be disclosed when DreamWin reasonably believes it is necessary to follow applicable law, respond to a lawful request, investigate suspected fraud, enforce platform rules, protect a player from account misuse, or defend the rights and safety of DreamWin, its players, or other people.
If the business undergoes a restructuring, transfer, or similar corporate event, relevant records may move to the successor responsible for DreamWin operations. Any recipient would be expected to continue protecting the information in line with applicable privacy duties.
DreamWin applies administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, alteration, accidental loss, and improper disclosure. Measures may include access controls, monitoring, restricted staff permissions, secure communication, transaction reviews, and incident-response procedures.
No online platform can promise absolute security. Players also have an important role. Use a strong and unique DreamWin password, protect your registered mobile number, sign out on shared devices, and review your wallet activity regularly. Contact support promptly if you notice an unfamiliar login, game session, deposit, or withdrawal request.
DreamWin staff should never request your full password or one-time PIN. Avoid sharing screenshots that reveal wallet security information, complete card details, or verification codes. Support may ask security questions or request approved verification material, but only to confirm account ownership and resolve the case.
DreamWin retains personal information only for as long as reasonably required for the purposes described in this policy. The period varies according to the type of record, the status of the account, transaction history, dispute requirements, security needs, and applicable legal or regulatory obligations.
Closing a DreamWin account does not always result in immediate deletion of every record. Transaction, verification, fraud-prevention, responsible gaming, and dispute records may need to remain available after closure. Information that is no longer required may be deleted, securely disposed of, or converted into a form that no longer identifies the player.
Where a deletion request conflicts with a valid record-keeping, security, payment, or legal requirement, DreamWin may retain the affected information while limiting its use to the permitted purpose.
Subject to applicable rules and identity verification, DreamWin players may ask how their personal information is handled and exercise relevant privacy rights. A request should come from the registered player so that another person cannot misuse the process to obtain account information.
Ask whether DreamWin holds personal information about you and request an appropriate copy.
Request an update when account information is inaccurate, incomplete, or outdated.
Raise a concern about certain uses or ask whether processing can be limited.
Request deletion where the information is no longer required and no retention duty applies.
Ask DreamWin to stop optional promotional messages while retaining essential notices.
Raise a privacy concern and ask the DreamWin team to review how information was handled.
DreamWin may ask for reasonable proof of identity before completing a privacy request. This verification protects your information from unauthorised access. Complex requests may require additional review, especially when payment disputes, account-security investigations, or legal retention duties are involved.
DreamWin may use gaming, deposit, withdrawal, and session information to support responsible gaming controls. This can include applying a player-requested deposit limit, enforcing a cooling-off period, maintaining a self-exclusion, or identifying activity that may justify a responsible gaming message.
Information connected with self-exclusion and player protection may be retained even after an account closes. This helps DreamWin continue enforcing the restriction and avoid sending inappropriate promotional material. Access to such records is limited to people who need the information for player protection, account administration, security, or compliance.
Responsible gaming information is handled with care. DreamWin does not use a request for help as a reason to embarrass or pressure a player. The priority is to respect the chosen limit and maintain a safer gaming environment.
DreamWin is strictly for people aged 18 and above. A parent, guardian, or other concerned person who believes a minor has submitted information should notify DreamWin support. The team may request enough detail to locate the suspected account without exposing information to an unauthorised person.
When DreamWin confirms that information belongs to a minor, the account may be suspended, relevant funds reviewed, and the information removed or retained only where security, financial, dispute, or legal obligations require it.
DreamWin may update this Privacy Policy when platform features, payment methods, security practices, or legal obligations change. The revised version will be published on this page. Material changes may also be communicated through an account notice or another appropriate channel.
Players should review this page from time to time. Continued use of DreamWin after an updated policy takes effect means the platform will handle information under the revised notice, subject to any consent or choice required by applicable rules.
For a privacy question, correction request, marketing preference, data-access inquiry, or complaint, contact the DreamWin support team at support@dreamwin.app. Include your registered username or mobile number, a clear description of the request, and only the verification material specifically requested by support.
Do not send passwords, wallet PINs, card PINs, or one-time PINs. DreamWin may need to confirm your identity before discussing account-specific information. This step protects your personal information and helps ensure that the request comes from the proper account holder.
Email: support@dreamwin.app. Please use “Privacy Request” as the subject and describe whether your concern relates to access, correction, deletion, marketing preferences, account security, or another privacy matter.
Review this policy and the platform terms before joining. When you are ready, register with accurate information and keep your login details private. Existing DreamWin players can sign in to manage their account and preferences.